51 Game Privacy Policy — How We Handle Your Data

1 Who We Are

51 game is an online gaming platform operated at 51game.my, focused exclusively on the Philippine market. "We", "us", and "our" refer to the operator of 51 game. "You", "player", and "your" refer to anyone who registers, visits, or otherwise uses the platform.

As the operator of 51 game, we determine the purposes and means of processing personal information collected through this platform. If you have questions about this Privacy Policy or about how your data is handled, you can reach us at support@51game.my.

2 Data We Collect

The following categories of personal information may be collected when you use 51 game:

2.1 Registration and Account Information

When you open a 51 game account, we collect the details you submit: full legal name, date of birth, residential address in the Philippines, mobile number, email address, username, and the password hash derived from the credential you create. This core information is required to create and manage your account.

2.2 Identity Verification Documents

To verify your identity and age, 51 game may request copies or images of government-issued identification, a liveness check or selfie, proof of Philippine address, and ownership documentation for the payment method you use. These documents are used for verification and compliance checks only.

2.3 Financial and Transaction Data

Deposit and withdrawal records are maintained for every PHP transaction: amount, date, time, payment method, provider reference, processing outcome, and the account balance before and after each event. Full payment card or bank account numbers are not stored on 51 game infrastructure.

2.4 Gameplay and Betting Records

Every wager, spin, bet placement, game round, win, loss, bonus use, and session at 51 game is logged with the associated amount, outcome, timestamp, and account reference. These records are essential for settling bets, resolving disputes, and meeting regulatory record-keeping requirements.

2.5 Device and Technical Data

When you access 51 game, technical information is automatically collected: IP address, device type and model, operating system version, browser type and version, screen resolution, session duration, page views, referral source, and connection quality indicators. This data helps us maintain platform performance and detect security anomalies.

2.6 Communications

Messages sent to 51 game support — by email, in-platform chat, or other contact channel — are retained together with your account reference, contact timestamp, and the subject matter. These records help us track open issues, follow up accurately, and improve service quality over time.

2.7 Responsible Gaming Interaction Data

If you set a deposit limit, activate a session timer, request a cooling-off period, or use self-exclusion at 51 game, those actions and their parameters are recorded. This data is used to enforce the controls you have requested and to support any future review of your account.

3 How We Collect Data

51 game collects personal data through three main channels:

• Directly from you — through registration forms, verification submissions, deposit and withdrawal requests, communications with support, and preferences you set in your account.
• Automatically from your device — through cookies, session tokens, server logs, and analytics tools as you navigate the platform.
• From third parties — payment processors confirm transaction outcomes; identity verification providers return match results; fraud-prevention services flag risk indicators; game providers record round data at their end and share results with 51 game.

Where 51 game receives data about you from a third-party provider, that provider's own privacy terms govern how they handle data on their side. 51 game handles what it receives according to this policy.

4 Why We Use Your Data

51 game does not use your data for unrelated direct marketing without a separate lawful basis. If promotional communications are sent, these will relate to 51 game services and you may be able to opt out through your account settings where that option is available.

5 Legal Bases for Processing

Where a legal basis is required for processing personal data, 51 game relies on one or more of the following:

• Contract performance — processing necessary to register your account, execute transactions, deliver games, and provide the services you requested when signing up to 51 game.
• Legal obligation — processing required to meet applicable Philippine laws, regulations, anti-money-laundering obligations, and lawful requests from competent authorities.
• Legitimate interests — fraud prevention, security monitoring, dispute resolution, platform improvement, and responsible-gaming oversight, where these interests are not overridden by your rights.
• Consent — where consent is the basis relied upon, it will be collected clearly and separately, and you will have the ability to withdraw it without affecting processing already done under that consent.

6 Sharing and Disclosure

51 game does not sell personal data. Sharing occurs only in the following situations:

6.1 Service Providers

Third parties that perform services on behalf of 51 game — payment processors, identity verification providers, cloud hosting suppliers, customer support platforms, game providers, and fraud-detection services — may access data to the extent necessary for their function. Each operates under a confidentiality agreement and is permitted to use 51 game player data only for the specified purpose.

6.2 Regulatory and Legal Requirements

51 game may disclose data to a regulator, licensing body, court, law enforcement agency, or other government authority when required to do so by applicable Philippine law, a court order, or a lawful regulatory request. We will notify you of such a requirement where legally permitted to do so.

6.3 Business Transfers

If 51 game undergoes a restructuring, sale, or merger, personal data held at the time may be part of the transferred assets. Players would be notified of a relevant change and any new controller's privacy terms through the platform or registered contact details.

6.4 Protection of Rights

Data may be shared where 51 game has a good-faith belief that disclosure is necessary to protect the rights or safety of the platform, its players, or others — for example, when investigating fraud, abuse, or a security incident.

7 International Data Transfers

Some service providers that support 51 game — for example, cloud infrastructure or game servers — may be located or may process data outside the Philippines. Where this occurs, 51 game takes steps to ensure the transfer is covered by appropriate safeguards, such as contractual obligations requiring the receiving party to protect the data to a standard consistent with Philippine data-protection requirements.

If you would like more information about the safeguards applied to a specific transfer, contact us at support@51game.my and we will respond to your request within a reasonable period.

8 How Long We Keep Your Data

51 game keeps personal data for as long as it is needed for the purpose for which it was collected, subject to legal and regulatory minimum retention requirements. General guidance:

• Account registration and verification data is kept for the life of the account plus a post-closure period required by applicable rules.
• Transaction and gameplay records are kept for the period required to resolve disputes and meet anti-money-laundering record-keeping obligations.
• Support communication records are retained for a period sufficient to track follow-up actions and resolve any related complaint.
• Device and session logs are retained for the shorter of the period needed to manage security and the maximum allowed under applicable rules.
• Responsible-gaming control records are kept for the duration of any active restriction and for an appropriate period after it ends.

When data is no longer required, 51 game will delete it or anonymise it so that it can no longer be linked back to you personally.

9 Cookies and Tracking Technologies

51 game uses cookies and similar technologies to keep the platform working, remember your preferences, detect security issues, and understand how players navigate the site so that the experience can be improved over time.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of 51 game work on your device.

10 Security Measures

51 game applies technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• Encryption of data in transit using TLS for all platform connections;
• Encryption or hashing of sensitive stored data including passwords and payment tokens;
• Role-based access controls limiting which staff can access which categories of player data;
• Regular security reviews and penetration assessments;
• Incident response procedures to detect, contain, and address data security events promptly.

No platform can guarantee absolute security against all possible threats. Players also have a role in protecting their own account — using a strong and unique password, not sharing credentials, logging out on shared devices, and notifying 51 game immediately when suspicious activity is noticed.

If 51 game becomes aware of a data breach that is likely to affect your rights, we will notify you in accordance with applicable obligations as quickly as circumstances permit.

11 Your Rights Over Your Personal Data

As a 51 game player in the Philippines, you have rights regarding personal information we hold about you. These are practical entitlements, not just policy statements. To exercise any of them, contact us at support@51game.my with your registered account details and a description of what you are requesting.